Ten Things You Might Not Know About the Millennial Traveler


By now, you probably know that the Millennial generation has arrived on the global travel scene in a big way. They’re on the road for business and for leisure, and they’re eager for new and unique experiences. Even so, Millennials can be hard for accommodation providers to pin down. They’re tech-savvy and confident about researching […]

Hotels That Go Bump in the Night


Ghouls, goblins, and ghosts: oh my! October means it’s Halloween season, particularly in North America. Besides trick-or-treaters at your hotel’s door, you might just find a few travelers looking for a frightfully good time. If your property or neighborhood boasts a ghost story, you’re in luck. Check out these savvy partners who capitalize on their haunted […]

How to Respond to Negative Reviews to Drive More Bookings

How to respond to these naysayers

Shoulder season is a great time to do some maintenance on your property and your online presence—after you take a breath, that is! If you’ve been putting off responding to guests’ feedback, now’s your moment. To help, we’ve put together a handy guide for responding to reviews that could maximize conversion rates in the future. […]